NeoGreet Privacy Policy
NeoGreet lets you design animated greeting cards, send them, and stay in touch with family and friends in Let'sPlan groups. This policy explains what information NeoGreet uses, where it is kept, and how you can delete it.
Summary
- NeoGreet has no advertising, no analytics and no tracking, and we never sell your information.
- Cards you make are drawn on your device. Your drawings, voice recordings and card settings stay on your device unless you send them yourself.
- Like WhatsApp, your chats, photos, videos, voice messages, songs and cards are kept on your phone. Our server is only a delivery stop: Let'sPlan messages, photos and videos are deleted from it 30 days after they are sent.
- You can back up your memories to your own Google Drive or iCloud. We never receive or store your backups.
- There are no usernames or passwords. The app signs you in with an anonymous ID.
- You can delete your Let'sPlan data at any time in the app.
- NeoGreet Pro is bought through the App Store or Google Play. We never see your payment details.
Information that stays on your device
To make a card you may type names and a message, pick photos, draw, record your own voice or song, or play a melody on the piano. NeoGreet uses this to draw the card on your screen and to create the picture, PDF or video you decide to share. Your last card, your drawing, your voice recording, your reminders, the cards kept in "My cards" and the messages and photos you save in your Notebook are saved only on your device. The Notebook keeps what you save for 3 years, then clears it; you can download it at any time. The Neo helper and the intro tour work on your device too: what you type or say to Neo is not sent anywhere. You can remove them by clearing the app's storage or uninstalling the app.
Information stored on our server
NeoGreet uses Supabase, a cloud database provider, to run Let'sPlan and to deliver cards between people. Only the following is stored, and only when you use these features:
- Anonymous ID. A random identifier created when you first use Let'sPlan or send a card through it. It is not linked to your name, phone number or email.
- Profile. The name, avatar, colour and optional "about me", birthday (month and day) and profile photo you choose to show your groups. A profile photo is a small picture that only you and people who share a group with you can see; it is deleted when you remove it or delete your data.
- Groups and messages. The groups you create or join, the messages, plans and replies you post, and messages you add to a group card. Messages are deleted from our server 30 days after they are sent (a plan stays until its date has passed, and a weekly plan until someone deletes it); each member's phone keeps its own copy. If a group or private chat turns on disappearing messages, messages are deleted after 24 hours or 7 days, from our server and from members' phones, unless someone in the chat chooses to keep them. Emoji reactions are stored with the message they react to. Private chats are between two people who already share a group.
- Recovery key. To let a new phone take back your groups, the app creates a secret recovery key that stays on your phone and in your own backup. Our server keeps only a one-way fingerprint of it, which cannot be turned back into the key.
- Photos and videos. Photos and short videos you post in a group. They can be seen only by that group's members and are deleted from our server 30 days after they are sent. Each member's phone keeps its own copy.
- Places and location. A place you type for a plan, or your location if you tap "Share my location" in a group. NeoGreet reads your location only at that moment, and only after your phone asks your permission. If you choose to share your location live for 15 minutes, 1 hour or 8 hours, your position is updated while NeoGreet is open and is deleted when that time ends or you stop sharing. NeoGreet never tracks you otherwise.
- Cards you send in Let'sPlan or as a link. The card's design: names, title, message, scene, colours and piano melody. Photos, drawings and voice recordings on a card are not uploaded; a drawn card or a card with photos is sent as a picture instead. A card sent as a link (for example in WhatsApp, a text message or an email) opens in the browser for anyone who has that link, and is deleted from our server 30 days after it is sent.
- Safety records. Reports of unkind messages, blocks, mutes and bans, used to keep groups kind.
All of this is sent over encrypted connections (HTTPS). Database rules make sure only the members of a group can read that group's messages, photos and plans. We do not share this information with anyone else, except as required by law.
Backups
NeoGreet keeps your memories on your phone. When you tap Back up now, the app makes one backup file and your phone's share list lets you save it where you choose, such as your own Google Drive, iCloud Drive or Files. The backup file is protected by the account where you save it, such as your Google or Apple account. On Android, the system's own backup may also save NeoGreet's small essential settings to your Google account. We never receive or store your backup files.
Permissions
- Microphone and speech recognition: only when you record your voice or song for a card, or say a name, message or search instead of typing it.
- Photos and camera: only the photos and videos you pick or take for a card, a group or your profile photo.
- Location: only when you share your location in a Let'sPlan group, once or live for a time you choose.
- Notifications: for the reminders and scheduled cards you set.
Sharing cards outside NeoGreet
When you share a card to WhatsApp, email, social networks or a printing service, NeoGreet hands it to your device's share feature or opens that service. You choose who receives it, and that app's or service's own privacy policy then applies.
Subscriptions (NeoGreet Pro)
NeoGreet Basic is free. NeoGreet Pro is an optional monthly subscription bought through Apple's App Store or Google Play, which handle the payment under their own terms and privacy policies. We never receive your name, email or payment details. The app asks the store whether this device's account has an active Pro subscription and remembers only that answer on your device, so the Pro extras keep working offline. We do not store your purchases on our server. You can manage or cancel the subscription at any time in your App Store or Google Play account settings.
Deleting your data
In NeoGreet, open Let'sPlan, tap your profile, then tap Delete my data. This permanently deletes from our server your profile, the messages, plans, photos and videos you posted, your replies to plans, and your group memberships. Groups you organized are deleted with everything in them. Cards you sent stay available to the people you sent them to, and records of reports, mutes and bans are kept to protect other users; email us if you want a card you sent removed.
You can also delete a single message you posted from its menu, and leave any group at any time. To remove what NeoGreet keeps on your device, clear the app's storage or uninstall the app. If you cannot use the app, email us at the address below with the name you used in Let'sPlan and we will help.
Children and teens
NeoGreet is meant for people aged 13 and over. Before using Let'sPlan chats, you enter your birth year. It stays on your device and is not sent to us. If you are under 13, the chats stay closed; the rest of the app still works. If you are under 18, the app sends our server only the date your teen protection ends (1 January of the year you turn 18), never your birth year. It is kept in a private table no other user can see. While it is on, only you can start a private chat, your location is never shared, and a message you report is removed at once. Reports (the message and the reason you chose) are kept so we can review them. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has used Let'sPlan, contact us and we will delete their data.
Changes to this policy
If we change how NeoGreet handles information, we will update this page and its effective date before the change takes effect.
Contact
AI APP Developer L.L.C. · support@aiappdeveloper.net